• Hotline: 0901830200 | Email: y54u@ftvservices.com.vn
How much data do emails use?

A general rule of thumb is that 50MB is enough for 250 emails. However, any attachments can greatly sway this number. A simple text email will only be a few bytes.

How much data does browsing websites use?

A standard web page is likely to download between 200-500KB of data. However, websites with a lot of media content (pictures or videos) such as Facebook may use substantially more data.

Can I send text messages / multi-media messages with the pocket wifi?

The pocket wifi does not enable regular SMS / MMS via cellular networks, however it does allow messaging via Whatsapp, Skype, Viber, GoogleChat, Line etc. over data networks.

Can I make calls with the pocket wifi?

The pocket wifi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, GoogleVoice etc. over data networks.

How long does the battery last?

A fully charged battery lasts around 8 hours while in use (20 on standby). The device can be charged via the USB outlet or a wall outlet (both cables included).

What is the minimum rental period.

The minimum rental period is 2 days.

How fast is the connection?

Our Y54U pocket device deploys the 4G technology which enables you to reach download speeds of up to 70Mbps and upload speed of up to 30Mbs. Usually, the Wi-Fi connection will only give you the speeds up to 25Mbps, which makes our Wi-Fi pretty fast! Please note: The download and upload speeds will vary depending on the location and number of people sharing the connection.

What’s the network range

As long as you keep your pocket Wi-Fi device within 5 metres, you should have no problem connecting

Is your 4G pocket Wi-Fi device compatible with my iPod or Samsung S2 ?

A 4G phone is not required to connect to our pocket Wi-Fi. All you need is a device with a Wi-Fi feature. The 4G connection only means that data will be transmitted at a faster speed, allowing you to surf the web much quicker. The only requirement is that your gadget can connect to Wi-Fi

How can I return my device and get my deposit refund ?

You can return the Y54U’s sales set at the Song Viet retail counter and after sales staff process your return, you will get your deposit refund of USD $100. You will get the refund by the same payment method you made when you purchase the service. That means, you would need to show your credit card used for the purchase for verification to get your refund. *Location: Shop#3, Arrival Hall, Tan Son Nhat International Airport Another way you can return your device is by dropping at your hotel reception counter. Self-addressed envelope is available at your hotel. Your hotel will deliver the Y54U parcel back to us. Upon processing and approval, you will get your refund to your credit card.